Help Center

Our devices are compatible with most motorcycles on the market.

The C301BS model is only compatible with certain BMW models:

BMW F 750 GS

BMW F 800 GS (2024)

BMW F 850 GS

BMW F 850 GS ADV

BMW F 900 XR

BMW F 900 GS (2024)

BMW F 900 GS ADV (2024)

BMW S 1000 XR

BMW R 1200 GS

BMW R 1200 GS ADV

BMW R 1200 RS

BMW R 1250 GS

BMW R 1250 GS ADV

BMW R 1250 RS

BMW R 1300 GS

BMW R 1300 GS ADV

Power Supply: 12V motorcycle battery; C202 also supports USB power supply.

If you’re unsure about compatibility, please provide your motorcycle model, year, and handlebar diameter—we’ll be happy to confirm for you.

Yes, most of our models support both wired and wireless connections:

Wireless Mode: Automatically connects before riding, ideal for short trips or city rides.

Wired Mode: More stable, perfect for long-distance or mountainous rides.

Protection rating: IP67

Works normally in heavy rain and dusty environments.

All screens feature high-brightness, anti-glare displays (1000 nits) for clear visibility in direct sunlight.

Touchscreens are glove-friendly.

Some models (such as the C202) come with both a dash cam and TPMS.

Dash Cam: 1080P Full HD recording with loop recording.

TPMS: Displays real-time tire pressure and temperature, with alerts for abnormal readings.

Beginners can follow our detailed installation videos and manuals to install it themselves.

If you’re not familiar with motorcycle wiring, we recommend visiting a local motorcycle workshop for installation.

Choose your product and confirm the specifications.

Click “Add to Cart” or “Buy Now.”

Fill in your shipping information and contact details.

Select your payment method and complete the payment.

Visa / Mastercard / American Express

PayPal

Apple Pay / Google Pay

Klarna installment payment (available in select regions)

Yes. We use SSL 256-bit encryption and trusted global payment gateways (Airwallex, PayPal, etc.) to ensure your information is safe.

Yes, we regularly launch discounts, bundle offers, and free gift promotions. Check our homepage banners or subscribe to our newsletter to be the first to know.

We ship to the UK, Europe, North America, Australia, New Zealand, and over 30 other countries. Our system will automatically confirm availability at checkout.

All orders ship from our warehouse in China.

Average delivery time: 7–14 business days (may vary depending on customs clearance and destination).

Remote areas may take an additional 3–5 days.

Within 48 hours of shipping, we’ll send you an email with your tracking number and tracking link. You can also check your order status on the “Track Order” page.

We take full responsibility for shipping issues. If your package is delayed or lost, we’ll send a replacement or issue a refund at no cost to you.

Most products come with a 1-year warranty.

Coverage: Non-human-caused functional defects (e.g., motherboard, display, sensor issues).

Yes, we offer 30-day returns with no questions asked, as long as the product is in brand-new condition with all accessories included.

Please contact us via the Contact Us page or email us with:

Your order number

A description of the issue

Photos or videos showing the problem

Yes, we provide wholesale rates for distributors, motorcycle clubs, and customization shops.

We offer a high-commission affiliate program. You can earn commissions by promoting ChitoRide products. See our Affiliate Program page for details.

Live chat (bottom right corner of our website)

Email: info@chitoride.com

Social Media: Facebook / Instagram / YouTube

Monday to Friday, 9:00 AM – 6:00 PM (GMT+8).
Responses may take longer during public holidays.